Terms & Conditions Home Watch for Vacant Homes

Snowbird Hua Hin – Home Watch & Concierge

Effective date: 1st March, 2026

These Terms & Conditions (“Terms”) apply to your use of this website and to enquiries and services provided by Snowbird Hua Hin (“we”, “us”, “our”). By using our website, submitting an enquiry, or engaging our services, you agree to these Terms.

If you do not agree, please do not use the website or our services.

1) Definitions

Client / You: the person or entity requesting or purchasing services.
Property: the villa/home and associated grounds, located in Hua Hin (or nearby areas by agreement).
Services: Home Watch inspections and concierge services as described on our website and/or in our quotation.
Visit: a scheduled Home Watch inspection conducted by us.
Report: the written and/or digital summary of a Visit, including photos and recommended actions.
Vendor: a third-party tradesperson or service provider (e.g., plumber, electrician, AC technician).

2) Scope of services

We provide Home Watch & Concierge services for absentee owners, which may include:

scheduled, checklist-led property inspections (weekly, biweekly, or monthly),
photo reporting and an action list,
identifying obvious issues and risks (e.g., leaks, humidity/mold indicators, pests, security concerns),
coordinating quotations and vendor attendance when approved by you, and
optional concierge services (arrival readiness, close-down, additional visits, project supervision) where agreed.

Important: Our Services are non-invasive and visual. We do not provide engineering reports, certified building inspections, or invasive investigations.

3) What we do not do

Unless expressly agreed in writing, we do not provide:

rental management, bookings, guest check-in/out, tenant management, or letting compliance,
security guard services,
structural certification, electrical certification, plumbing certification, or similar specialist assessments,
invasive inspections (e.g., opening ceilings, moving heavy furniture, dismantling equipment),
guarantee of detecting hidden defects or latent issues.

4) Quotes, service plans, and changes

Pricing and inclusions depend on:

your chosen plan (WATCH / CARE / STEWARD),
property size/complexity, pool/garden requirements, access arrangements, and travel time,
additional services requested outside scheduled Visits.

We may require an onboarding assessment (site visit or property information/photos) to provide a final quote. You may request changes to plan frequency or services; any change may affect pricing.

5) Scheduling and access

Visits are performed within agreed scheduling windows. Exact times may vary due to weather, access issues, emergency response, or vendor scheduling.

You must provide safe and lawful access to the Property (keys, codes, permissions, juristic/village approvals). If we cannot access the Property for reasons outside our control, the Visit may still be chargeable and/or rescheduled.

6) Reporting

We aim to provide a Report within 24 hours of each Visit, however this may vary due to connectivity issues, severe weather, or emergencies. Reports are provided via email, messaging, or secure link (as agreed).

7) Findings and limitations of inspection

Home Watch is a risk-reduction service, not a guarantee. Conditions can change between Visits. Some issues may not be visible or detectable without invasive inspection, specialist testing, or continuous monitoring (e.g., concealed leaks, wiring faults, intermittent pump failures, hidden mold, termite activity behind walls).

Our observations are based on what is reasonably visible during a Visit and on the permissions and limitations agreed with you.

8) Repairs, vendors, and approvals

If we identify an issue:

we document it and recommend next steps,
we obtain vendor quotes if requested, and
we proceed only with your approval, except in emergencies (see Section 9).

Vendors are independent third parties. While we work with trusted trades and coordinate carefully, we do not control vendor performance, workmanship, timelines, or warranties. Any warranties or guarantees are the vendor’s responsibility.

9) Emergencies and emergency authority

An Emergency may include active water leaks, forced entry evidence, storm damage, electrical burning smell, or any situation likely to worsen rapidly.

If an Emergency occurs and you cannot be reached, you authorize us (where agreed) to take reasonable steps to mitigate further damage, such as:

shutting off water (where accessible),
arranging urgent vendor attendance, or
securing the property.

You may choose to set a pre-approved emergency spend limit in writing. If no limit is set, we will act reasonably to prevent escalating damage, and you remain responsible for associated costs.

We will notify you as soon as practicable and document actions taken.

10) Fees, payment, and pass-through costs

Service fees are as quoted and may be billed monthly in advance or as otherwise agreed.
Additional visits, concierge packs, or project supervision are charged as agreed.
Vendor costs are separate. We prefer vendors be paid directly by you where possible. If we pay vendors on your behalf, this must be agreed in advance and is treated as pass-through with receipts.

Late payments may result in pausing services until accounts are brought up to date.

11) Cancellations, pauses, and termination

You may cancel services with 30 days’ written notice. Fees already billed may be non-refundable unless otherwise agreed.

We may suspend or terminate services if:

payments remain overdue,
access is repeatedly not available,
we believe safety is at risk, or
you breach these Terms.

12) Client responsibilities

You agree to:

provide accurate information about the Property and access arrangements,
disclose relevant safety hazards (e.g., aggressive animals, unsafe wiring, hazardous materials),
respond in a timely manner to approvals when action is required, and
maintain appropriate property insurance.

13) Liability limitations

To the maximum extent permitted by law:

We are not liable for loss or damage caused by events outside our reasonable control, including severe weather, flooding, power surges, pests, third-party criminal acts, or hidden defects.
We are not liable for deterioration that occurs between scheduled Visits.
We do not accept liability for vendor workmanship or performance.
We do not accept liability for indirect or consequential loss (e.g., travel costs, loss of use, lost income).

Our total liability for any claim arising from Services is limited to the total service fees paid by you in the previous 3 months immediately before the event giving rise to the claim, except where such limitation is not permitted by law.

14) Photos, documentation, and privacy

We may take photos/videos of the Property for reporting and record-keeping. You consent to this as part of the Services. We handle personal data in accordance with our Privacy Policy.

15) Website use

You agree not to misuse this website, attempt unauthorized access, or submit false enquiries. Content on this website is owned by us or licensed to us and must not be copied without permission.

16) Changes to these Terms

We may update these Terms from time to time. The latest version will be posted on this page with an updated effective date. Continued use of our website or services indicates acceptance of the updated Terms.

17) Governing law and disputes

These Terms are governed by the laws of Thailand. Any disputes should first be addressed in good faith between the parties. If not resolved, disputes may be brought before the competent courts in Thailand, unless otherwise agreed in writing.

18) Contact

For questions about these Terms, please contact:
Snowbird Hua Hin
Email: [insert email]
Phone/WhatsApp: [insert number]
LINE: [insert LINE ID]