Privacy Policy
Home watch for Vacant Homes

3.1 What information we collect

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Depending on how you interact with us, we may collect:

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• Contact details (name, email address, telephone number, LINE ID, WhatsApp number)

• Property-related information (property type, general location/area, access arrangements, service preferences, inspection frequency)

• Service records (inspection checklists, visit notes, reported issues, approvals, vendor quotes, invoices/receipts related to work you authorize)

• Photos and reports related to property visits (including time-stamped images of the property and its condition)

• Communications you send to us (messages, emails, call notes)

• Website technical data (such as IP address, browser type, pages visited, and cookies) where collected by Wix or standard website analytics tools.

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3.2 How we collect information

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We collect information when you:

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• fill out a form on our website,

• contact us directly (email/phone/LINE/WhatsApp),

• engage our services and provide onboarding details, or

• use our website, which may automatically collect certain technical information through cookies/analytics.

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3.3 Why we use your information

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We use your information to:

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• respond to your enquiries and provide quotations,

• onboard you as a customer and deliver our Home Watch & Concierge services,

• schedule visits and provide inspection reports,

• communicate with you about issues, approvals, and recommendations,

• coordinate with vendors/tradespeople when you authorize us to do so,

• maintain business records and manage accounts and invoicing,

• improve our website, communications, and service quality, and

• comply with legal and regulatory obligations where applicable.

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3.4 Lawful basis for processing (plain English)

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Where required, we process personal data because:

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• you have asked us to take steps prior to entering into a contract (e.g., providing a quote),

• it is necessary to perform our services for you (contractual necessity),

• it is necessary for our legitimate business interests (e.g., service administration, quality control, security, record-keeping), and/or

• you have provided consent (for example, where you choose to provide optional details).

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3.5 How we share information

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We may share your information only when necessary to provide services, for example with:

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• vendors/tradespeople (e.g., plumber, electrician, AC technician) to obtain quotes or carry out work you approve,

• platform providers used to operate our website and communications (e.g., Wix, email providers),

• payment or accounting providers where applicable, and

• authorities or professional advisers where legally required.

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We share only the minimum information needed for the purpose.

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3.6 International transfers

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Some service providers (such as website hosting, email, or cloud tools) may store or process data outside Thailand. Where this happens, we take reasonable steps to use reputable providers and protect data appropriately.

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3.7 Data security

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We take reasonable administrative and technical measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. These measures include access controls, limited staff access, and the use of reputable software platforms. However, no method of transmission over the internet is completely secure.

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3.8 How long we keep information

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We retain personal data only for as long as necessary to:

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• respond to enquiries,

• provide services and maintain service history,

• meet accounting and legal requirements, and

• handle disputes or claims if they arise.

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When data is no longer needed, we take reasonable steps to delete or anonymize it.

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3.9 Your choices and rights

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You may contact us to:

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• request access to the personal data we hold about you,

• request corrections to inaccurate information,

• request deletion of data where appropriate, or

• withdraw consent where consent is the basis for processing.

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We may need to verify your identity before fulfilling certain requests, and some requests may be limited by legal or contractual requirements.

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3.10 Cookies and analytics

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Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. You can usually adjust cookie settings in your browser. Wix may provide additional cookie controls depending on your configuration.

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3.11 Children’s privacy

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Our services are not directed to children, and we do not knowingly collect personal data from children.

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3.12 Updates to this policy

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We may update this Privacy Policy from time to time. The latest version will be posted on this page, with the effective date updated below.

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Effective date: [Insert date]

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3.13 Contact us

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If you have questions about this Privacy Policy or how we handle your personal data, please contact:

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Snowbird Hua Hin
Email: [insert email]
Phone/WhatsApp: [insert number]
LINE: [insert LINE ID]